Pivotree was created from a merging of three commerce services providers. When harmonizing the use of sales tools across the organization, including Salesforce CRM and Oracle BMX CPQ, Pivotree's overall ability to sell and serve their customers was augmented. However, with the announcement of Salesforce Lightning, Pivotree’s sales operations team realized their CPQ tool would not support the new interface. As a result, they evaluated their sales organization’s needs to see if there was a way to better engage customers, empower salespeople, and accelerate sales cycles. It has resulted in a decision to replatform entirely to the SAP Sales Cloud suite - from Oracle BMX to SAP CPQ and Salesforce to SAP Sales CRM, as well as SAP Contract Lifecycle Management (CLM).
This webinar will cover:
Kurt Thompson - Host
Kurt Thompson is Pivotree’s Sales Operations Manager, and administers its CRM and CPQ tools. He has been with the organization for 15 years through its many changes and evolutions in both the company and his own role, previously working in accounting and billing. Kurt understands the needs of Pivotree’s financial organization intimately, as well as the needs of its sales organization in their sales cycles. He took charge of consolidating Pivotree’s sales tool usage during its merger in 2018 and subsequent rebranding, and helped lead the strategic replatforming decision when it became apparent that BMX would no longer serve Pivotree’s needs. Kurt is extremely analytical, data-obsessed, and an integral part of Pivotree’s sales engine. He would like to share his knowledge and advice in our webinar on Pivotree’s CPQ replatforming decision to help other professionals who may be going through similar digital transformation processes at their own organizations.